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YOUR DATA RIGHTS

lucy88 Privacy Policy: How We Handle Your Information

This page explains exactly what data lucy88 collects when you use your account, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions — and wherever you connect from, this policy sets out our obligations to you in plain terms.

  • Account data kept secure
  • bKash, Rocket, Upay transaction records protected
  • Your right to review and correct data
  • Clear contact path for privacy questions
POLICY FOUNDATION

What This Privacy Policy Covers and Why It Matters

When you create an account with us, log back in on your phone, or complete a deposit through bKash, Rocket, or Upay, we collect certain information to make those actions work. That includes your registration details, your session activity, and the records tied to each transaction you initiate. We do not sell this data. We do not share it with third parties except where needed to process a payment you have requested, respond to a lawful authority, or deliver account support you have asked for. Data you provide during account setup — your name, contact number, and wallet identifiers for bKash, Rocket, or Upay — is held in systems with access controls in place. We keep only what is necessary for the account to function and for us to meet our obligations. Retention periods vary by data type: active account data is held for as long as your account remains open, and transaction records are kept for the period required under applicable rules. If your account is closed, we retain only what we are legally required to hold and delete the rest in line with our internal schedule. Availability of this service, and therefore the scope of data processing, depends on your local law and eligible regions.

  • bKash Records

    Transaction identifiers linked to your bKash deposits are stored securely against your account ID. They are used only for payment verification, dispute resolution, and account reconciliation — never for marketing purposes without your explicit consent.

  • Rocket Transactions

    When you fund your account via Rocket, the reference data from that transfer is logged in your wallet history. You can review this log after login under your account dashboard at any time.

  • Upay Activity

    Upay payment records follow the same retention and access rules as other local wallet data. We keep what we need to process your transaction and resolve any query you raise — nothing more.

SCOPE AND LIMITS

Where This Policy Applies and What It Does Not Cover

This policy applies to all data collected directly through your lucy88 account — from login through to transaction records. It does not extend to third-party services you reach via links on our pages, and it does not govern how payment processors handle data on their own systems. Each scope area is outlined below so you know exactly where our responsibility starts and where it ends.

  • Account Access

    All data collected when you log in, reset your credentials, or update your account profile falls within this policy. This includes device identifiers recorded during your session and the contact details you have on file with us.

  • Transactions

    Payment data you submit through our deposit or withdrawal flow is covered here — but the moment that request reaches bKash, Rocket, or Upay's own systems, their respective privacy terms apply. We have no authority over data held on their side.

  • Site Content

    Browsing behaviour on our pages — which sections you visit, how long you spend on a game lobby or support page — is collected through cookies and analytics tools we operate. You can manage cookie preferences through the settings link in your account.

  • Third-Party Services

    Game content delivered by studios in our lobby, external links, and any service not operated by us directly sits outside this policy's scope. We encourage you to read the privacy terms of any third-party service you choose to engage with.

YOUR PRACTICAL RIGHTS

Actions You Can Take Under This Policy

You are not a passive participant in how your data is managed. This policy gives you real, actionable steps — not just abstract rights. You can ask us what data we hold on your account, request a correction if something is wrong, or raise a question about how a specific piece of information has been used. To review the data tied to your account, log in and go to your account dashboard; much of what we hold is visible there directly. If you need to correct your registered contact number or update the wallet identifier associated with your bKash or Rocket account, use the account settings fields — or contact support if the field is locked. For anything more detailed — a full data request, a deletion request after account closure, or a question about how transaction records are retained — use the contact path in the support section below. We aim to acknowledge your request within a reasonable period and respond in full once we have verified your identity.

  • Review Your Records

    Log in and open your account dashboard to see the personal details, wallet identifiers, and transaction history we hold. This is the fastest path to checking what data is on file without contacting support.

  • Correct Account Details

    If your registered name, contact number, or linked wallet information is wrong, update it in account settings or ask support to correct it. We verify the change before applying it to protect your account.

  • Raise a Privacy Question

    Any question about how a specific piece of data has been used — a transaction reference, a login record, a cookie — can be sent to our support team. We will trace the data point and respond with a clear explanation.

  • Request Data Deletion

    After closing your account, you may request deletion of non-mandatory records. We will confirm what can be removed immediately and what must be retained under applicable rules, then act on the deletion within our scheduled process.

PRIVACY CONTACT PATHS

How to Reach Us About This Policy

If this policy raises a question you cannot answer from your account dashboard, our support team is the direct route. Whether you want to clarify how a bKash transaction reference was stored, ask about your cookie data, or submit a formal data request, the channels below are all monitored by the same team that handles account queries — so your privacy question gets the same attention as any other account issue.

  • Live Chat

    Open the chat widget from any page on lucy88 to reach a support agent directly. State that your query relates to privacy or data and it will be routed to the right team.

  • Email Support

    For formal data requests — including requests to review, correct or delete information — email is the appropriate channel. Use the address listed in your account dashboard under the help section.

  • Account Help Centre

    The help section inside your logged-in account contains answers to common privacy questions, including how to read your transaction log and how to update wallet details for bKash, Rocket, or Upay.

HOW WE HANDLE DATA

Our Approach to Data Security and Retention

Behind every account login and every deposit through Rocket or Upay, there are data-handling decisions we have made to keep your information contained to its purpose. We do not use your transaction history for advertising profiling. We do not pass your registered contact number to third parties for their own marketing. Access to account data inside our systems is restricted to staff with a defined operational need, and those access controls are reviewed periodically. Cookies we place on your device serve session and analytics functions — you can see and manage the active cookies through the preferences link in your account. Retention follows a defined schedule: active account data stays on file while your account is open; after closure, we hold only what applicable rules require and delete the rest. If you believe we have made an error in how we have handled your data, the contact paths in the support section above are how you reach us — we treat every such report as a priority.

  • Access Controls

    Internal access to your account data is restricted to team members with a verified operational role. We review these permissions on a scheduled basis so that access does not persist beyond its original purpose.

  • Cookie Management

    Cookies on lucy88 support session continuity and site analytics. You can review which cookies are active and adjust your preferences through the settings link available after login on your account page.

  • Retention Schedule

    We keep active account and transaction data for as long as your account remains open. Once you close your account, we delete non-mandatory records in line with our internal schedule and retain only what applicable rules require.

  • Error Reporting

    If something in our data handling looks wrong to you — a transaction record that appears incorrect, a detail you did not provide — report it through live chat or email. We investigate every report and respond with findings.

POLICY QUESTIONS ANSWERED

Frequently Asked Questions About This Privacy Policy

The questions below are the ones that come up most often when our account holders want to understand their data rights. If your question is not here, reach us through live chat or the email address shown in your account dashboard.

What personal data does lucy88 collect when I open an account?

We collect the details you enter during registration — your name, contact number, and the wallet identifier you link for bKash, Rocket, or Upay deposits. We also log session data during your visits, such as device type and the pages you navigate, to keep your account functioning correctly.

Is my bKash or Rocket transaction data shared with anyone?

We share transaction reference data only with the payment processor you chose — bKash, Rocket, or Upay — to complete the transfer you initiated. We do not pass this data to advertisers or unrelated third parties. Once the transaction is processed, the reference is held in your account record only.

How can I see what data lucy88 holds about my account?

Log in and open your account dashboard. Your registered details, linked wallet identifiers, and transaction history are all visible there. For a more complete data summary — including session logs — contact support via live chat or email and we will compile it for you after verifying your identity.

Can I ask for my data to be corrected or deleted?

Yes. To correct a registered detail, use the account settings fields or contact support. To request deletion after closing your account, send the request through our email support channel. We will confirm which records can be removed immediately and which must be retained under applicable rules.

Does this privacy policy apply if I access lucy88 from outside Bangladesh?

This policy applies to all data collected through your account regardless of where you connect from. However, whether you may access the platform at all depends on your local law and eligible regions. We do not make representations about lawful access in jurisdictions we have not confirmed.

How long does lucy88 keep my data after I close my account?

Once your account is closed, we delete non-mandatory records according to our internal retention schedule. Transaction records and identity verification data may be held longer where required by applicable rules. We will tell you exactly what we are retaining and why if you ask through our support team.